What’s the difference between ready-to-ship and made-to-order?
Ready-to-ship pieces are already made and normally ship within 1–2 business days. Made-to-order pieces are created after you order and generally need 1–2 weeks before shipping. Check each listing for its processing time. Carrier delivery time is additional.
Do large custom orders take longer?
Custom orders of three or more items may require additional production time. Please contact us before ordering so we can discuss your request and agree on timing.
Custom-order items priced at $80 or more each also take longer and are non-refundable. This price-based condition applies to custom orders, not every product priced at $80 or more.
Do you offer rush processing?
Please contact us before ordering to confirm whether we can accommodate your request. Once approved, add the $20 rush-processing listing before checkout.
Rush processing takes 1–3 days. It speeds up order preparation, not carrier delivery. Rush fees are non-refundable, and the buyer is responsible for shipping costs.
Do you accept wholesale orders?
Yes, wholesale inquiries are welcome! Contact us with the designs, quantities, and date you need them. We’ll work together to agree on a ship-by date.
Can I cancel my order?
For made-to-order and custom orders, you have 24 hours after ordering to request cancellation. Ready-to-ship orders can be canceled before the item has shipped.
Can Purple Party Designs cancel an order?
If we’re unable to finish and ship your order, we may cancel it and issue a full refund.
How do I measure my head and choose a hat?
Measure around your head where the hat will sit, then compare your measurement with the individual listing. For locs or braids, consider the volume and length of your hair as well as your head circumference.
If you’re unsure which style will work, contact us before ordering with your measurements and the hat you’re considering.
Can I request a custom color or size?
Many designs offer customization. Check the available options in the listing. If your request isn’t listed, contact us before ordering to confirm whether it can be made.
Where do I enter my custom choices?
Use Write Custom Choices Here in your cart. When ordering multiple items, include the item name beside each request. Please contact us before checkout about any customization that isn’t already offered in the listing.
How do I wash and care for my hat?
Follow the care instructions in your item’s listing, since materials and construction vary. For example, the D Reggae acrylic mesh cap specifies hand washing and air drying. Contact us if you’re unsure how to care for your piece.
Do you ship internationally?
This website currently ships within the United States. International customers can shop through our Etsy store.
Do you accept returns or exchanges?
We accept returns only if the wrong item was sent or the item arrives broken through no fault of the customer. General size, color, or change-of-mind exchanges are not accepted.
Contact us before sending anything back. Please review our refund policy for the return process.
How can I contact you before ordering?
Email purplepartydesigns@gmail.com with the item name, your question or custom request, and any deadline you would like us to consider.